Frequently Asked Questions
Everything you need to know about your Big Green Egg experience.
How do I light my Big Green Egg?
We recommend using natural lump charcoal and SpeediLight Natural Charcoal Starters. Avoid using lighter fluid as it can be absorbed by the ceramic and affect the flavor of your food.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Large ceramic grills are shipped via freight and typically arrive within 5-10 business days depending on your location.
What is your return policy for accessories?
Unused accessories in their original packaging can be returned within 30 days of purchase for a full refund, excluding shipping costs.
Does the Big Green Egg come with a warranty?
Yes, every Big Green Egg comes with a Limited Lifetime Warranty on the ceramic components, ensuring your investment is protected for years of outdoor cooking.
Can I use my grill in the rain or snow?
Absolutely. The high-quality ceramics are designed to withstand extreme temperature fluctuations and weather conditions, allowing you to grill year-round.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.